aice55 Privacy Policy – How We Protect Your Data

1 Introduction

At aice55, we understand that your personal information is important to you. This Privacy Policy explains in plain terms what data we collect when you use the platform, why we collect it, how it is stored and protected, and what choices you have regarding your own information.

This policy covers all activity on the aice55 platform — whether you are browsing as a visitor, registering a new account, making a deposit in PKR, placing a bet on cricket or PSL, playing live casino games, or contacting our support team. Every interaction you have with aice55 falls within the scope of this document.

We keep this policy updated whenever our practices change. The date at the top of this page reflects the most recent revision. Continuing to use the platform after an update means you accept the revised policy.

2 Data We Collect

We collect personal information in a few different ways — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally through identity verification processes. Here is a breakdown of what we collect:

2.1 Information You Provide Directly

• Registration details: Full name, date of birth, email address, mobile number and chosen username when you create an account.
• Identity verification documents: A copy of your CNIC or other acceptable ID when you complete KYC (Know Your Customer) verification before your first withdrawal.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account details or card information used for deposits and withdrawals. Full card and wallet credentials are not stored by aice55 — see Section 4 for details.
• Support communications: Any messages, complaints or queries you submit to our support team, including chat logs and email correspondence.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, clicks and navigation paths within the platform.
• Transaction data: Records of all deposits, withdrawals, bonus claims and gaming activity associated with your account.
• Cookies and similar technologies: Session identifiers, preference cookies and analytics data. See Section 5 for the full cookies breakdown.

2.3 Data Summary Table

3 How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not use your information for anything beyond what is described below:

• Account management: Creating and maintaining your aice55 account, processing logins and keeping your profile accurate and up to date.
• Payment processing: Verifying and completing deposits in PKR via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your registered payment account.
• Identity verification: Confirming your identity and age as part of our KYC process before processing your first withdrawal, or when required by internal review procedures.
• Platform improvement: Analysing usage patterns and game performance data in aggregate to improve the platform experience, fix bugs and develop new features.
• Fraud and abuse prevention: Monitoring account activity for signs of fraud, multi-accounting, money laundering, bot usage or other prohibited conduct as described in our Terms and Conditions.
• Customer support: Using your contact information and communication history to respond to your queries, complaints and support requests effectively.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and reaching out where our responsible gaming tools may be helpful.
• Legal compliance: Retaining transaction and account records where required to meet record-keeping obligations and responding to lawful requests from relevant authorities.

4 Payment Data & Financial Information

Handling payment data responsibly is one of our highest priorities. When you deposit or withdraw PKR through the platform, the following applies:

4.1 What We Store

aice55 retains a reference identifier for each payment method you use — for example, a partial mobile number associated with your JazzCash or Easypaisa account, or the last four digits of a bank card. This allows us to match your payment account to your aice55 account without storing your full credentials.

4.2 What We Do Not Store

• Full JazzCash or Easypaisa PINs or passwords.
• Full bank card numbers or CVV codes.
• Internet banking usernames or passwords.
• Full IBAN numbers beyond what is necessary for processing a specific transaction.

4.3 Payment Processor Data Handling

When you make a payment, the transaction is processed through secure payment gateways that operate their own data protection standards. aice55 does not receive or retain your raw payment credentials from these processors — only a transaction confirmation and reference are passed back to us.

4.4 Transaction Records

A full log of your deposit and withdrawal history is maintained within your aice55 account and retained by the platform for record-keeping purposes. You can view your transaction history at any time within your account dashboard.

5 Cookies & Tracking Technologies

aice55 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is what each type of cookie does:

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential or security cookies may prevent the platform from working correctly or affect the security of your account session.

6 Data Sharing & Third Parties

aice55 does not sell your personal data. We do not share your information with third parties for their own marketing or commercial purposes. There are however specific, limited circumstances where your data may be shared:

6.1 Payment Processors

To process your deposits and withdrawals in PKR, we share the minimum necessary information with payment processors handling JazzCash, Easypaisa, Raast and bank transfer transactions. These processors are contractually bound to use your data only for the specific payment transaction.

6.2 Identity Verification Providers

For KYC (Know Your Customer) verification, your identity documents may be processed through a third-party verification service. These providers operate under strict data handling agreements and are not permitted to use your information for any purpose other than completing the verification process.

6.3 Legal and Regulatory Obligations

aice55 may disclose account information, transaction records or personal data where required by law, court order or a formal request from a relevant authority. We will only disclose the minimum information necessary to comply with such a requirement and will inform you of any such disclosure where legally permitted to do so.

6.4 Business Continuity

In the event of a merger, acquisition or transfer of the platform to another operator, your data may be transferred as part of that process. You will be notified in advance of any such transfer that affects your personal information.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards, depending on the type of data involved:

• Account information (name, contact details, date of birth) is retained for the lifetime of your account and for a standard period following account closure to meet record-keeping requirements.
• Transaction records (deposit and withdrawal history, betting records) are retained for a minimum of five years following the transaction, in line with standard financial record-keeping practice.
• KYC documents (CNIC copies, verification records) are retained for the duration of your account and for a period following closure as required for compliance purposes.
• Support communications are retained for a period of two years from the date of the last interaction, after which they are routinely deleted.
• Technical and usage data (IP addresses, session logs) is retained for a shorter period — typically 12 months — unless flagged as part of a fraud or security investigation.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Your Data Rights

You have several rights regarding the personal data that aice55 holds about you. These rights can be exercised by contacting our support team through the platform:

9 Account Security

Protecting your account from unauthorised access is a shared responsibility between you and aice55. On our end, we implement the following security measures:

• Encrypted connections: All communication between your device and the aice55 platform is transmitted over encrypted connections to prevent interception.
• Password protection: Account passwords are stored using secure hashing — we never store your password in plain text and our support team cannot see it.
• Session management: Active sessions are monitored, and suspicious login activity — such as login from an unusual location or device — may trigger an additional verification step.
• KYC verification: Identity verification before the first withdrawal ensures that only the genuine account holder can access their funds.
• Activity monitoring: Our systems continuously monitor account activity for signs of fraud, bot usage or account compromise.

On your end, we recommend using a strong, unique password for your aice55 account, not sharing your login credentials with anyone and contacting support immediately if you believe your account has been accessed without your permission.

10 Children's Privacy

aice55 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is under 18, their account will be immediately suspended, their data reviewed and their account permanently closed in line with our Terms and Conditions.

If you believe a minor has registered on the platform, please contact support immediately so the matter can be investigated and resolved promptly.

11 Updates to This Policy

aice55 may update this Privacy Policy from time to time as the platform evolves or as our data practices change. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes — for example, if we start collecting a new category of data or share data with a new type of third party — we will make reasonable efforts to notify active users through the platform or by email before the change takes effect.

Your continued use of the platform after any update constitutes acceptance of the revised Privacy Policy. If you do not agree with any change, you may close your account and request deletion of your data in line with the rights described in Section 8.

12 Contact & Data Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, you can reach the aice55 team through the following:

• Support channel: Use the in-platform support chat or help centre — this is the fastest way to get a response.
• Email: [email protected] (plain text only — do not send sensitive documents via email without prior confirmation from support).
• FAQ: Many common privacy questions are answered on our FAQ page.

For formal data access or deletion requests, please contact us through the in-platform support channel and indicate that your request relates to personal data. We will acknowledge your request within 5 business days and provide a full response within 30 days.